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Complaints book

In accordance with the Consumer Protection and Defense Code, this institution has a complaints book available for your use

    Date: 14 / 10 / 2025
    Consecutive number: 000 000013-2025
    Before we begin, please indicate the location where the events of the claim took place:
    Establishment*
    Note: If the complaint or claim relates to a delivered project, refer it to the main office.

    1. Identification of the claiming consumer

    First name and Last name *
    Phone*
    E-mail *
    Type of document *
    Document number *
    Department
    Province
    District
    Address
    Tutor's first name and last name
    Type of document
    *This applies if the claimant is underage
    Document number
    *This applies if the claimant is a minor

    2. Identification of the contracted asset

    Description*

    3. Details of the Consumer's Claim and Request

    *Claim: Disagreement related to projects or services

    *** Complaint: Disagreement not related to projects or services; or, dissatisfaction or displeasure regarding customer service.

    Detail*
    Request*
    Attach file*

    4. Remarks and actions taken by the provider

    Date of communication of the response: Thursday, November 13, 2025


    Description: As this is a virtual claim, your case will be referred to the customer service department in order to provide a response within the legally established time frame.

    5. I authorise the notification of the claim outcome to the provided email address

    (*) Mandatory fields